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The IUP Journal of Business Strategy


June '06
Focus Areas
  • Business models

  • Entrepreneurship

  • Creativity and innovation
  • Change Management
  • Operational Excellence

  • Leadership
  • Turnaround
  • Mergers & Acquisitions
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Mission Statements-A Hide and Seek Game: What do they Hide within? What do they Seek?
Strategic Management Theories: A Revisit
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Mission Statements-A Hide and Seek Game: What do they Hide within? What do they Seek?

-- Arun Saxena

It was Stephen Covey's book in 1989 that brought to the people's attention the importance of "mission statement" for individuals, families, and organizations. American businesses soon thereafter started decorating their brochures and boardroom walls with grandiose mission statements of global aspirations. Mission statement has now become an important part of the strategy-making exercise and managements are taking pains to craft an effective statement. This paper surveys the literature on mission statement, synthesizes various viewpoints about the components of an "ideal" mission statement, and investigates whether mission statement of Indian firms incorporate these components. Content analysis of "mission statements" of a sample of 92 Indian organizationsbanks, software services firms and pharmaceutical firms has been done using nine desired components suggested in literature. The paper compares the mission statements of the three industries and tries to establish relative importance of the components to these industries. Finally, the paper raises some questions on the quality and content of mission statements of Indian organizations.

Article Price : Rs.50

Strategic Management Theories: A Revisit

-- M S Balaji

The discipline of modern strategic management, as it originated in the 1950s and 1960s, was concerned with the formulation of an organization's short-term and long-term planning goals. Today, with the global economy growing everyday, strategic management has taken on a new meaning, making it both a management technique and a philosophy. This paper reviews the development pathway of strategic management theories, identifies the rules of evolution of strategic management, and predicts the future trends of strategic management ideologies.

Article Price : Rs.50

International Strategic Alliances: Their Role in Industrial Globalisation

-- Nam-Hoon Kang and Kentaro Sakai

This paper reviews recent trends in international strategic alliances, which have grown more than five-fold between 1989 and 1999 paralleling the increase in cross-border Mergers and Acquisitions (M&As). The paper covers frequency, type, purpose and geographical patterns of international alliances during the 1990s as an important aspect of industrial globalisation and analyses sectoral trends in industries such as telecommunications, pharmaceuticals, automobiles and airlines. While international alliances provide firms with strategic flexibility, enabling them to respond to changing market conditions, they can also be effective paths for achieving global scale in enterprise operations along with M&As and greenfield investment. Driving forces behind international strategic alliances include cost economising in production and R&D, strengthening market presence, and accessing intangible assets. The paper presents the recent and comprehensive data available on strategic alliances and provides a preliminary consideration of policy issues. It also complements previous OECD analyses of trends in foreign direct investment and of cross-border mergers and acquisitions (OECD, 2000a).

Ping Fu: Inspiring Entrepreneurship

-- Soorya Tejomoortula and Rajiv Fernando

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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